Track your Booking | Credit | Refund Status

Due to the COVID-19 outbreak, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.

Refunds for hotel, car, or activity, including when they’re part of a package, are processed within our normal timeframe, 24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account.

Please be assured that we are working closely with our travel partners to get you the refund and will continue to update the status. We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary nature of the current travel situation.